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Water Utility Billing
Billing Process

The West Allis Municipal Water Utility reads meters and bills customers four times a year by district.

  • District 1: properties north of Greenfield Avenue plus properties between Greenfield Avenue and Lincoln Avenue from S 93rd Street to the western city limits.
  • District 2: properties between Greenfield Avenue and Lincoln Avenue from the eastern city limits to S 92nd Street
  • District 3: properties south of Lincoln Avenue

Water bills include four separate groups of charges: charges for water and related infrastructures, charges for sanitary sewer system maintenance and sewerage treatment, charges for storm sewer system maintenance and cleanup, and a solid waste fee. 


Billing Schedule
Water Utility Billing Schedule
District Billing Quarter Ends Bills Mailed Bills Due
3 Jun 30, 2018 Jul 30, 2018 Aug 20, 2018
1 Jul 31, 2018 Aug 30, 2018 Sep 20, 2018
2 Aug 31, 2018 Sep 28, 2018 Oct 22, 2018
3 Sep 30, 2018 Oct 30, 2018 Nov 20, 2018
1 Oct 31, 2018 Nov 29, 2018 Dec 20, 2018
2 Nov 30, 2018 Dec 31, 2018 Jan 21, 2019
3 Dec 31, 2018 Jan 30, 2019 Feb 22, 2019
1 Jan 31, 2019 Feb 28, 2019 Mar 20, 2019
2 Feb 28, 2019 Mar 28, 2019 Apr 22, 2019
3 Mar 31, 2019 Apr 30, 2019 May 20, 2019 
1 Apr 30, 2019 May 30, 2019 Jun 20, 2019
2 May 31, 2019 Jun 28, 2019 Jul 22, 2019
3 Jun 30, 2019 Jul 30, 2019 Aug 20, 2019
1 Jul 31, 2019 Aug 29, 2019 Sep 20, 2019
2 Aug 31, 2019 Sep 30, 2019 Oct 21, 2019
3 Sep 30, 2019  Oct 30, 2019 Nov 20, 2019
1 Oct 31, 2019 Nov 29, 2019 Dec 20, 2019
2 Nov 30, 2019 Dec 31, 2019 Jan 20, 2020



Bill Payment

There are several options for making payments for utility bills.  

  • Online:  Go to www.westalliswi.gov/payutilitybill to use a credit card or checking account to pay utility bill.
  • Auto Pay:  Payments are drawn directly from a checking account on due date.  Create an account online to register for auto pay.  
  • By Phone:  Credit cards are accepted by calling 855-288-0678 or online at www.westalliswi.gov/payutilitybill.  A convenience fee of $3.50 is added for each transaction up to $400.  Multiple transactions can be made using this payment method.
  • Mail:  Send payments to City of West Allis, P.O. Box 14248, West Allis, WI  53214-0248.  Include bill payment stub or statement with payment.
  • In Person:  Payments are accepted at Tri City National Bank locations in the City of West Allis or at City Hall. 
    • TCNB - 6767 W. Greenfield Ave
    • TCNB - 6760 W. National Ave (Inside Pick N Save)
    • TCNB - 10909 W. Greenfield Ave
    • TCNB - 2625 S. 108th St (Inside Pick N Save)
    • City Hall Treasurer's Office - 7525 W. Greenfield Ave.
  • Drop Box:  Drop payments in the locked drop box near the main door on the south side entrance to City Hall.

The Treasurer's Office collects payment for water and sewer bills. Water and sewer payments received are processed each business day with the account electronically updated for visible confirmation at 8:00 am the following business day.


Moving Out or Selling Property? Get a Final Billing Statement
Request a final billing statement online at:  Final Bill
 
If you are moving out or selling your property, you may request a final billing statement for the utility account.  The water utility does not obtain final meter readings for utility bills.  The property owner, tenant, or agent should provide the final meter readings if a final billing statement is required.

If the property has an "old meter", it has an active Read O Matic (ROM) device mounted on the outside wall of the property that is wired to the meter in the basement.  Properties with ROM devices will require two (2) readings for a final statement to be prepared.  A list of the properties with "old meters" can be found in the document center or click link:  OLD METER LIST.  Properties with Radio Read devices or "new meters" may have a deactivated ROM device mounted on the home.  The majority of West Allis properties have Radio Read devices installed on the meter.  If  the property is not listed on the OLD METER LIST, then it has a "new meter".  Properties with Radio Read devices should be pro-rated for closing.  Contact the Water Utility Billing office at (414) 302-8245 Mon-Fri from 7:00 am - 3:30 pm for the billing information if a current bill is not available.

Obtaining a final reading statement is the most accurate way to pay your final utility bill.  It protects all parties involved from erroneous estimations. Utility bills are created quarterly and sent out the month after the billing period ends.

For instructions on obtaining meter readings, click the following link: How to Read a Meter

Customer Privacy
We do not disclose customer billing and account information to third parties without express consent from the owner or landlord.

As outlined in Act 25, any information that identified a customer by usage or account status (i.e. past due status) is not a public record and can only be released with the customer's permission or to the parties specifically identified within section 196.137(2)(a)-(d).

This does still allow information to be provided to the owner of a rental property whose tenant has a delinquent account.

To authorize the West Allis Municipal Water Utility to release account information to a third party (such as a property management company), please complete the consent form at:  westalliswi.gov/account


Water Division
Michael Brofka, Superintendent 
(414) 302-8830
Utility Billing Help Line
(414) 302-8245

Director of Public Works 
Dave Wepking 

[Staff Directory >>]

Department of Public Works
6300 W. McGeoch Ave.
West Allis, WI 53219
(414) 302-8888
Fax: (414) 302-8889
7:00 am - 3:30 pm M-F 
[Map & Directions >>]
 
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