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1. ONLINE: Go to www.westalliswi.gov/payutilitybill to use a credit card or checking account to pay utility bill. Create an account online for additional options including auto pay.2. AUTO PAY: Payments are drawn directly from a checking account on due date. Create an account online at www.westalliswi.gov/payutilitybill to register for auto pay. 3. BY PHONE: Credit cards are accepted by calling 855-288-0678 or online at www.westallsiwi.gov/payutilitybill. A convenience fee of $3.50 is added for each transaction up to $400. Multiple transactions can be made using this payment method.4. MAIL: Send payments to City of West Allis, P.O. Box 14248, West Allis, WI 53214-0248. Include bill payment stub or statement with payment. Make checks payable to "The City of West Allis.5. IN PERSON: Payments are accepted at Tri City National Bank locations in the City of West Allis or at City Hall. Go to www.tcnb.com for locations and hours. City Hall Treasurer's Office is located at 7525 West Greenfield Avenue. The main entrance is on the south side of the building. City Hall is open Monday through Friday from 8:00 am to 5:00 pm. After hours, drop payments in the locked drop box near the main entrance to City Hall. Pay water bill online
Obtaining a Final Reading Statement is the most accurate way to pay your final utility bill. It protects all parties involved from erroneous estimations. Utility bills are created quarterly and sent out the month after the quarterly billing period ends.
Obtaining a final statement is easy! Start by getting meter readings. The numbers are read left to right like an odometer on a car. Provide all numbers in white and black including preceding zeros. The first reading is off the meter located in the basement or utility area. The second reading is off the register on the outside of the property. Registers are located on an outside wall of the property near the meter. If the numbers are missing or blacked out, then this reading is not needed.
Call the Water Utility at 414-302-8245 three days prior to moving out or closing. After the utility receives the meter readings, a final statement is prepared for charges through the move out or closing date. The statement can be sent by email, fax, mail, or picked up at the Treasurer’s office at City Hall. If selling, your realtor should tell you if you need a paid receipt at closing or if an email or fax is sufficient. Paid receipts are issued at the Treasurer’s office at City Hall after payment is made by cash or check.
If you need help locating the meter or register, then call 414-302-8245 so we can walk you through the process and help you locate the devices. Please call for assistance well in advance to ensure you are able to get the readings three days before moving out or closing.
Requests for final billing statements can be made online or by calling (414) 302-8245 Monday through Friday from 7:00 am until 3:30 pm. Final Meter Reading Instructions
CITY SANITARY SEWER: City sanitary sewer charge covers the cost of maintenance and operation of the City of West Allis sewer system. Costs are based on the volume of sewage that must be treated. Charges are based on the consumption of metered water to determine the amount of sewage each property discharges into the system.
MMSD: Milwaukee Metropolitan Sewerage district (MMSD Sewer Service) is a pass-through charge to cover the operation and maintenance costs of the MMSD sewerage treatment facilities and conveyance systems. Usage is determined by the consumption of metered water for commercial and residential properties with 3 or more units. The charge is a flat rate for single family and duplex residential properties.
STORM SEWER: The utility bill includes a flat fee to cover maintenance and operation of the City’s storm sewer system. The quarterly charge is based on equivalent residential units (ERU). Residential properties with 1-3 units are assigned ERU quantity per chart below. Commercial and residential properties with 4 or more units have ERU quantities determined by square footage of impervious area. One ERU is equal to 1,827 square feet of impervious area. The charge per ERU is $19.29.
WASTE MANAGEMENT: The utility bill includes one flat waste management fee. This fees plus the partial funding from the State for the state mandated city recycling program provide covers the costs of collection and disposal of recycling and garbage. The charge is billed per residential unit.
1. Find the meter in the basement (or first floor if there is no basement), along the wall nearest the street. Turn off all faucets and showers and make sure no one flushes the toilet while you do this meter check. Open the cover on the meter and look at the small blue wheel on the meter face. If it is moving slowly or spinning fast, you probably have water leaks.
2. Walk through your property listening for running toilets and looking for drips. Drips usually mean leaks. Find out if your toilet is leaking silently by placing a drop of food coloring in the toilet tank. If color shows up in the toilet bowl after 15 minutes without flushing, you have a leak.Most leaks are easy to fix with parts from your local hardware store. If you need help, contact a professional plumber. How to investigate water leaks
You may notice reduced pressure and/or volume when you turn on the shower or faucet in your home. A water main break will result in water leakage which may cause running or pooling water in the street.
It can take anywhere from a few hours to a few days to have a water main break completely repaired. The amount of time it takes to fix a water main depends on the size of the break, where the break is located, and what type of environment it is in. Water mains are generally repaired and completed between four to eight hours. One factor that may delay the repair is location of the break. A water main that is buried deep inside the earth or under another utility will take much longer.
The utility crews isolate the pipe by shutting off valves and temporarily placing the water supply out-of-service for the time it takes to make the repairs. After the repairs or replacement of the broken pipe is made, it is flushed prior to connecting it to the system.
After a main is repaired, reddish discoloration may be seen in the water caused by small amounts of iron compounds flushing out of the system. You can get rid of the discoloration by running cold water for a few minutes through a tap without an aerator, such as the basement washtub or outside spigot.
If you see a water main break you can use the City’s Online Help System at www.westalliswi.gov/letushelpn or contact the Municipal Water Utility at (414) 302-8830. What to do when there is a water main break