How do I update the name, address, phone number, and/or email on my account?

If you would like to have the name changed on your bill, go to the City website and fill out the water utility account update at www.westalliswi.gov/account. Otherwise, call 414-302-8830 Monday-Friday, 7:00 am to 3:30 pm.  Account updates can only be requested by the property owner.  We are unable to update the account for tenants, property managers, or anyone other than the property owner unless they are authorized in writing by the property owner.

Water Utility Account Update Form

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1. How do I pay my water/sewer bill?
2. I am moving/selling my house, how do I close out my account?
3. How do I update the name, address, phone number, and/or email on my account?
4. How can I get a copy of current and previous water bills?
5. I am a landlord and would like my tenant to receive the bill. What do I need to do?
6. I am a tenant, how do I get my name on the bill?
7. What are all the charges on my utility bill used for?
8. Why is my water bill so high?
9. What do I do if there is a water main break in my area?
10. How do I prevent frozen water pipes?
11. Why is my water meter being replaced?
12. How does Automatic Meter Reading (AMR) work?
13. Where is my water meter and what does it look like?
14. How accurate is my water meter?