Sewer Backing up? We're here to help.
what to do
The flowchart below can be followed to help property owners and residents navigate through a sanitary sewer backup. We know this is a stressful event, and the Engineering Department is here to help you where we can.
The Milwaukee Metropolitan Sewerage District requests that you notify them, in addition to the City of West Allis, of any backups at your property.
If you've experienced any water in your basement, please let us know by completing the form on the Reporting a Wet Basement webpage.
Your sewer lateral
The plumbing inside your home is connected to the City's sanitary sewer through an underground pipe called a sanitary lateral. As the property owner, you own this pipe from inside your house to the connection point of the City's sewer in the road and are responsible for keeping it properly flowing and free from cracks, holes, and other defects.
While the property owner is responsible for their private sanitary lateral, the sanitary sewer in the roadway is maintained and owned by the City. The diagram below helps show this distinction.
should you flush it?
A friendly reminder from the Engineering Department that just because something CAN be flushed doesn't mean it SHOULD be.
Paper towels, napkins, "flushable" wipes, and many other personal hygiene products do not disintegrate like toilet paper! You may be creating costly clogs in your pipes and the communities sewer pipes. More information about what should and shouldn't go down your toilet can be found by watching the videos below or by visiting the What Not to Flush Down the Toilet webpage.