Emergency Medical Dispatching

Questions About Medical Related Matters

Personnel in the Communications Center handle medical related calls by following national standards for emergency medical dispatching. As a result, callers can expect to be asked the following questions about medical related matters: 

  • What's the address of the emergency?
  • What's the phone number you're calling from?
  • Okay, tell me exactly what happened.
  • How old is s/he (the patient)?
  • Is s/he (the patient) awake?
  • Is s/he (the patient) breaking?

Once the chief medical complaint is identified, there will likely be a few additional questions and / or instructions. Timely and accurate answers to all of these questions help dispatchers quickly determine the appropriate medical unit(s) to dispatch and the answers help prepare medical personnel to better assist the patient when they arrive on scene.