New City of West Allis Website

Thank you for visiting the new City of West Allis website! The new website is over a year in the making and supports the City of West Allis Five Year Strategic Plan (Goal 3-6: Create Virtual City Hall where citizens can access city-wide e-services, City publications, public reports, plans and meeting information, and observe steps of City legislative/review processes). 

We used data and analytics from our previous website, as well as social media data, citizen surveys, and City department and City leader feedback and participation, to build a website that works for you. This new website is mobile-responsive, meaning it will look and function well on any type of device. Some other new features to enjoy:

  • Redesigned navigation: we made it easier than ever to find the information you need on the website. The main tabs you see in our new main menu are based on the most popular searches and pages visited on our previous website to put the most commonly-searched information front and center.
  • "How can we help you?" quick-search: Type in a keyword and get your answers quickly in the search bar at the top of the homepage. 
  • "How Do I" self-help feature: Need to pay your water bill or parking citation? Want to purchase a garbage or recycling cart? Ready to join a committee, or check your voter registration status? Expand the buttons under the "How Do I" section of our homepage to find quick answers to common questions. 
  • "Chat with Us" chat feature: See the "Chat with Us" tab at the bottom of your screen? Use it to ask your question directly to a City of West Allis staff member during business hours. They will connect you with the proper page or department to get the answers you need. 
  • e-Services: Save a trip to City Hall and complete a variety of transactions online. Browse the e-services page.
  • Simplified property tax payment process: Have your tax key ID ready and quickly pay your property taxes online. 

Please explore the new site, and let us know what you think by sharing your feedback here!