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About the Library

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1. How do I get a library card?
2. What is the overdue fine?
3. Can I pay fines and other library fees with a credit card?
4. Do you have photocopiers?
5. Does the library have computers for public use?
6. How long is your check-out period?
7. Can I renew library materials?
8. I can't find my library card. What should I do?
9. At what age can my child get a library card?
10. Do you have free wireless internet?
11. Can I get materials from other libraries?
12. Can my business, school, nursing home or daycare center get a library card?
13. Can a non-resident of Milwaukee County get a West Allis Public Library card?

Cable Communications

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1. How can I suggest an event or program that West Allis Channel should cover?
2. I have a video that I've produced. How can I get this played on West Allis City Channel?
3. Which Milwaukee County communities have access to West Allis City Channel?
4. Can I hire West Allis City 25 to produce a video for me?
5. How can I get a video copy of a meeting or program?
6. The program I would like to watch is not scheduled at this time, can I do a viewer's request?
7. What can be on the Community Bulletin Board? Who do I contact?
8. Can I watch City Channel programming online?

Election Information

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1. What hours are the polls open for voting on Election Day?
2. What is the deadline for returning Absentee Ballots?
3. Am I able to Absentee Vote in the Clerk's Office?
4. What is the last day I can request an Absentee ballot by mail?
5. Who can vote absentee?
6. What are the acceptable proof of residence for voter registration?
7. Where do I vote?
8. Where do I get an application for voter registration?
9. How can I change my address for voter registration?
10. How can I find out if I am registered in the City of West Allis?
11. How do I register to vote and what are the deadlines?
12. Where is my polling place?

Fire Department

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1. What requirements are necessary to apply for the position of Firefighter?
2. Does the Fire Department install child safety seats?
3. How can I get a copy of a fire, property or ambulance report?
4. Is outdoor burning allowed in the City of West Allis?
5. Does the Fire Department offer free smoke and/or carbon monoxide detectors?
6. How do I apply for a permit for plan reviews, tents, fire protection systems, etc?
7. Are tours of the fire stations allowed?
8. Are fireworks allowed in the City of West Allis?

Fire Department CPAT

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1. How do I register for a CPAT Testing Process?
2. How much does the CPAT testing process cost?
3. What are the available CPAT testing dates for 2014?
4. I am not able to submit the CPAT Application via the "submit by email" button.
5. Will I receive a confirmation regarding my CPAT testing dates?
6. What are the tested events for CPAT?
7. Does the CPAT testing process include the Ladder Climb Test?
8. Are CPAT time trials mandatory?
9. Are CPAT orientations mandatory?
10. Do participants receive a CPAT Certificate of Completion?
11. Can I just show up the day of a CPAT orientation, time trial or test date?
12. Can I pick and choose my orientation, time trial and/or test date?

Library - Adult Library

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1. Can I reserve a computer?
2. How do I know what my CountyCat PIN is?
3. How much does it cost to print?
4. Does the library have wireless?
5. Does the library have a typewriter?
6. Does the library have study rooms?
7. What word processing programs does the library have?
8. Does the library have a public fax machine or scanner?
9. Can the library proctor a test for me?

Library - Childrens

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1. May adults use the computers in the Children's Department?
2. Do the Internet computers in the Children’s Department have filters?
3. May children use the library cards of other family members?
4. How do children get their own library cards?
5. Where are story times held?
6. Do children’s programs cost money?
7. How many items may I check out on my library card?

Library - Reference

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1. What if I am having problems accessing one of the library’s databases?
2. Does the library have Ancestry?

Library - Teens

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1. Who can use the teen space?
2. What if I want to look for books?
3. Who can use the computers in the teen space?
4. Why did you make me leave the library last week?
5. Why are the books in the Teen Space called YA in the catalog?

Permits

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1. Where do I obtain a road dumpster permit?
2. Who do I call to obtain a block party permit?
3. Where do I apply for a driveway permit?
4. Where can I obtain a parking permit for a City-owned lot?

Planning

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1. Is my proposed business permitted?
2. How are signs approved in the City of West Allis?

Property Assessment

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1. What does an Assessor Do?
2. What are property taxes for?
3. What do the terms on the tax bill mean?
4. What is a Revaluation?
5. What is a “valid” or Market Sale?
6. How do I know if my assessment is fair?
7. I have recently built a new home. Will cost to build my property be considered when my assessment is calculated?
8. The Estimated Fair Market Value shown on my tax bill is more than I think my house is worth, what do I do?
9. Does the location of my property influence its value?
10. If after discussing my assessment with the Assessor’s office staff I still think the assessment is not correct, what should I do?
11. What happens if you review my property after I buy it or take out a building permit; if you discover something that isn’t on your records, will my assessment increase?
12. Can my assessment change in the years between citywide revaluations?
13. Can the assessment on my property be changed even if the assessor has not been inside my property?
14. How can my assessment change when I haven't done anything to my property?
15. Will I be notified if there is a change in my assessment?
16. I just purchased my home for less (or more) than the assessed value. Will you change my assessment to match my sale price?
17. The family across the street was foreclosed on by the bank who sold their home for a lot less than the assessed value; isn't that proof my assessment should be lowered?
18. If market values do go down, doesn’t that mean our taxes should decrease along with them?
19. What if I think my assessment might not be Correct?
20. Why am I paying taxes on an assessment that's higher than my property is worth?
21. How does the assessor value property?
22. I have a refinance appraisal – Will you change my assessment to the appraiser’s value?
23. Why do assessors avoid considering foreclosure or estate sales when calculating assessments?
24. What will happen to my assessment if I improve my property?
25. Will my assessment go up if I repair my property?
26. How does my assessment affect taxes?
27. Do the market values of all properties change at the same rate and over the same time frame?
28. What happens after the Board of Review makes its decision?
29. What is the Board of Review?
30. What is the Board of Review and what evidence do I need to present during a hearing?
31. I have heard that property values have gone down dramatically all across the Country recently, how does West Allis compare?

Refuse & Recycling

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1. When will my refuse and recycling be collected?
2. What do I do with leaves and yard waste?
3. Can I recycle appliances?
4. How do I recycle batteries?
5. Where can I purchase a garbage cart?
6. How should I prepare brush and branches for collection?
7. When will brush be collected?
8. How do I recycle computers and other electronics?
9. Can I include construction and demolition debris in my refuse?
10. What should I do with my grass clippings?
11. Do you pick up furniture and other household debris?
12. What should I do with household hazardous waste?
13. How should I dispose of light bulbs?
14. How do I dispose of unused or expired prescription drugs?
15. What can I recycle in West Allis?
16. How should I dispose of sharps?
17. Does the City offer free mulch?
18. Where and when can I drop off recyling?

Road, Sidewalk & Alley Construction

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1. What do I do if I get an overnight parking ticket while there is construction on my street or alley?
2. How Do I Use the City's File Transfer Protocol (FTP) Server?
3. How do I determine if I'm in the Floodplain?
4. What do I do if I have questions about my Special Assessment?
5. Where do I find information on Bus Stop Locations?
6. Where do I find information about Certified Survey Maps?
7. Who do I contact about the location of utilities in the street?
8. How do I get a map of the City?
9. Who do I contact for information on parking restrictions?
10. Who do I contact regarding public hearings for streets, sidewalks and alleys?
11. Where do I find information on sewer or water main design?
12. Who do you contact if you have questions or concerns about traffic problems or traffic signals?

Tax Bills

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1. Where can I find my tax bill online?
2. When will I receive my tax bill?
3. Are my taxes paid?
4. What type of payments do you accept for taxes?
5. Do you accept credit cards and e-checks?
6. I did not receive a tax bill, why not?
7. Do you send my tax bill to the mortgage company?
8. I moved into my home a few months ago. Am I responsible for the current property taxes?
9. My mortgage company made the escrow check payable to the City of West Allis and to me. Do you need my signature?
10. My check from escrow is more than my taxes, what do I do?
11. May I apply my escrow check to the first installment of my tax bill only and receive an overpayment refund, if the check is more than the first installment amount?
12. Do you honor postmarks?
13. I paid my taxes with a personal check, when can I expect it to clear my bank?
14. Did you receive my property tax payment from my mortgage company?
15. My mortgage company said that a check was cut on a certain date, but my receipt says otherwise?
16. I would like to pay on the installment plan. What are the due dates?
17. Will I receive a reminder notice for the 2nd and 3rd installments?
18. If I pay on the installment plan, may I pay the first installment by January 31st and the remaining installments in May?
19. I have paid 90% of my tax bill before January 31st, and have a small balance remaining. When do I have to pay the balance?
20. I do not have the money to pay my taxes. What can I do?
21. What is the first dollar credit?
22. Where do I look on my tax bill to see if I received the lottery credit?
23. I did not receive the lottery credit, why not?
24. How do I apply for the lottery credit?
25. I live in a brand new home or condominium and did not receive a tax bill, why not?
26. I have delinquent water bill charges on my tax bill; I paid these charges already so why are they on my tax bill?

Water Utility Billing

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1. Where/how do I pay my water/sewer bill?
2. Can I have my water/sewer bill payments automatically withdrawn from my checking account? Is there a fee?
3. Can I use a credit card to pay my bill?
4. I am moving/selling my house, how do I close out my account?
5. How do I establish service or change the name on an account?
6. Where/how can I get a copy of current and previous water bills?
7. I am a landlord and would like my tenant to receive the bill.
8. I am a tenant and the landlord would like my name on the bill, what do I need to do?

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